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How to write a bug report we can fix fast

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This is a starter post, written by the NXPixels team so you can find answers from day one. Replies from members are welcome.

Thank you for reporting bugs! The more we know, the faster we can fix it. A great report has:

  1. What you were doing, for example "adding music to a 3-page design".
  2. What you expected to happen.
  3. What happened instead, with the exact message if there was one.
  4. A screenshot. Attach it with "Add a screenshot".
  5. Your browser and device. The bug report form fills in your browser for you.

Before you post

  • Reload the page. Your work is saved, and many glitches go away.
  • Search the bug reports in case it's known.
  • For problems with your account or a payment, email hello@nxpixels.com instead, so you never post private details here.

We set each report's status to Confirmed when we can make it happen ourselves, and Fixed once the fix is live.

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